Refund policy


Thank you for choosing thoughtful and sustainable shopping at artless. Before returning products or requesting a refund, please read the following policy carefully. It has been prepared on the basis of applicable Hungarian legislation, particularly Government Decree No. 45/2014 (II. 26.).

  1. Return period (Right of withdrawal)

As a consumer, for products covered by the statutory right of withdrawal, you have the right to notify me of your withdrawal without giving a reason within 14 calendar days of receiving the last item in your order. You may also notify me of your withdrawal before delivery. If the last day of the configured return window falls on a weekend or public holiday, it is extended to the next working day.

  1. Conditions for returns

Clothing: You may try on the garment in clean conditions. Please keep the labels and original packaging where possible, but their absence does not, in itself, exclude your right of withdrawal. You are responsible for any reduction in value resulting from use beyond what is necessary to establish the product’s nature and characteristics, such as trying it on in clean conditions. As the Seller, I may deduct this reduction in value from the amount to be refunded.

Paintings: Please return the painting in suitable, secure packaging. Using the original packaging is recommended, but is not a condition for exercising your right of withdrawal. As artworks are fragile, please take particular care to package them securely for return shipping. You are responsible, in accordance with applicable law, for any reduction in value resulting from handling beyond what is necessary to establish the product’s nature and characteristics.

Coffee and tea: Where the health protection or hygiene exception under Article 16(e) of Directive 2011/83/EU applies after the sealed packaging of coffee or tea has been opened, the exclusion of the right of withdrawal applies only to the food product concerned. This does not, in itself, exclude the exercise of the right of withdrawal in respect of the other two components of the Jelenlét set; their return is governed by the general conditions.

  1. Return costs and address

In the case of withdrawal without giving a reason, the Buyer (you) bears the direct postal or courier costs of returning the product. This does not apply to returns necessary to resolve a valid claim concerning defective goods. I cannot accept parcels sent cash on delivery or with postage payable by the recipient.

You can submit a cancellation or return request by opening your order in your customer account. You may also notify me of your withdrawal by sending a clear statement to email@artless.hu. After notifying me of your withdrawal, please return the product without undue delay and no later than 14 days after notification. I do not charge a restocking fee. Please send the parcel to the following address:

Name: Piszeczki Ilona, sole proprietor
Address: 6200 Kiskőrös, Petőfi S. út 23., Hungary

  1. Refund process and method

In the event of withdrawal, I will issue the refund no later than 14 days after becoming aware of your withdrawal. I may withhold the refund until I receive the product back or you provide proof that it has been sent back, whichever occurs first.

The refund includes the product’s purchase price and the cost of the least expensive standard delivery option. I will not refund the additional cost of a more expensive delivery option that you specifically selected. I will issue the refund within the 14-day period specified above.

The refund will be made using the original payment method, unless you expressly agree to another method and this does not result in any additional costs for you. If we agree on a refund by bank transfer, please include the account holder’s name and IBAN in your email statement.

  1. Damaged or defective products (Statutory warranty rights)

If your product arrives damaged or defective, please notify me as soon as possible at email@artless.hu, preferably with photographs. Reporting the issue within 48 hours helps with handling your claim, but failing to do so, or not providing photographs, does not, in itself, restrict your statutory consumer rights.

In the event of a valid quality complaint, I will repair or replace the product at my own expense. If replacement or repair is not possible, I will refund the full purchase price and the return shipping costs.